Mobile / Sports
This page explains how win88com handles the information tied to your account — from the moment you register through every deposit, game session, and support request you make. Your data stays within the scope described here, and access to it follows the steps outlined in the sections below.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials you choose. Every time you make a deposit through OVO, GoPay, or DANA, a transaction record is created on your account. We do not store full payment credentials; the e-wallet connection is handled through the payment channel itself, and what we retain is the transaction reference, amount, and timestamp tied to your account profile. We also collect data produced by your activity on the platform: session logs, game history, support tickets you raise, and device identifiers when you access the site from a mobile browser. This data serves three purposes — keeping your account secure, resolving disputes if they arise, and improving how we present the lobby to you based on what you actually open. We do not sell your personal data to third parties. Where we share data — for example, with payment processors or fraud-prevention services — it is limited to what those services need to complete the transaction or verify the account. Availability of this service depends on local law and eligible regions in Indonesia.
Transaction references and timestamps from OVO deposits are retained on your account record. We do not store your OVO PIN or full wallet credentials.
GoPay payment data is processed through the payment channel. We hold only the reference ID and amount associated with each transaction in your account history.
DANA transfers are logged by reference and date on your account. The full wallet detail stays with the DANA service; we work only with the confirmation data.
Not everything connected to your experience falls under this policy. Understanding the boundary helps you know where to direct a question about your data — whether that is to us directly, to your payment provider, or to a third-party service linked from our platform.
All data you enter when creating or updating your account — login credentials, contact details, identity verification steps — falls fully within this policy. Any changes to that data should be directed to our support channel.
Payment activity through OVO, GoPay, and DANA is recorded on your account under our policy for the reference data we hold. The full transaction data, including wallet balances and transfer histories, is governed by each payment provider's own policy.
Game history, bet records, and session logs generated while you use the platform are covered here. These records are visible in your account dashboard after login and are retained according to the schedule described in the trust section below.
Links or services that take you outside win88com — including external sports data, social login providers, or affiliate pages — are not covered by this policy. Review the privacy terms of any third-party service you connect to.
You have four practical paths available for managing your data. First, you can review the information we hold by logging in and opening the account settings page — your profile, transaction history, and communication preferences are displayed there without needing to contact support. Second, if a detail is incorrect — a misspelled name, outdated contact number, or wrong profile field — you can correct it directly in account settings or raise a ticket if the field is locked. Third, if you have a question about how a specific piece of data is being used, our support team can answer it; the contact paths are listed in the support section below. Fourth, if you want to request removal of your account data, that process begins through the support channel, and we will explain what can be removed, what must be retained for legal or financial record purposes, and the timeline for each. All requests are subject to applicable local law in Indonesia.
Log in and go to account settings to see your profile data, deposit and game history, and any active communication preferences we hold for your account.
Editable fields can be updated directly in settings. For locked fields — such as your registered mobile number — raise a support ticket and our team will guide you through the verification steps shown there.
If you are unsure how a specific record is stored or shared, contact support via the paths listed below. Include your account reference so the team can locate the relevant records quickly.
Formal removal requests are handled through support. We will confirm which data can be deleted, which must be retained under financial or legal obligations, and the expected timeline before any action is taken.
For any question or request that relates to your personal data — access, correction, or removal — use one of the contact paths below. Provide your account reference number when you write so the team can pull up your record without delay.
Open the chat widget from any page on the platform. Select the account or privacy topic from the menu and a support agent will respond. Available during platform operating hours.
Send your data request or privacy question to our support address listed in your account dashboard after login. Include your registered email and account reference in the message body.
Log in, go to the help section, and open a ticket under the Privacy or Account category. You can track the status of your request from the same page once it is submitted.
Account security and data retention are two distinct things, and we treat them that way. Access to your account is protected by the credentials you set; we recommend using a strong, unique password and not sharing login details with anyone. If you suspect unauthorised access, contact support immediately and change your credentials through the account settings page shown after login. On the data side, we keep account records for as long as your account remains active plus a retention period required by financial and regulatory obligations applicable in Indonesia. Game session logs are held for a shorter window and are accessible to you in your account history during that time. Cookies on our platform serve session management and analytics purposes; you can review and adjust your cookie preferences through the settings link in the site footer.
Your login credentials are stored using industry-standard hashing. We do not have access to your plain-text password. If you need to reset it, follow the account recovery steps shown on the login page.
We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. Cookie preferences can be adjusted via the footer settings link. Disabling analytics cookies does not affect your ability to play.
Active account data is kept while your account is open. After a closure request, financial transaction records are retained for the period required under applicable local obligations in Indonesia before deletion.
When this policy changes in a material way, we will notify you via the contact details on your account before the change takes effect. The current version is always accessible from the footer of every page.
If your question is not covered here, raise a support ticket from your account dashboard and our team will respond.
We collect your name, contact details, and login credentials at registration. Once your account is active, we also record transaction references from OVO, GoPay, and DANA deposits, plus session and game activity logs tied to your account profile.
Yes. Log in and open your account settings page — your profile, deposit history, and game records are displayed there. For data not visible in settings, raise a support ticket under the Privacy category and our team will provide what is accessible under applicable local law.
We share data only with payment processors handling OVO, GoPay, and DANA transactions, and with fraud-prevention services where required. Sharing is limited to what each service needs to complete its function. We do not sell your data to marketing or advertising parties.
Editable fields are updatable directly in account settings after login. If a field is locked — such as your registered phone number — raise a support ticket and the team will walk you through the verification steps required to make the correction.
Financial transaction records are kept for the retention period required under Indonesia's applicable legal and regulatory obligations after an account is closed. Game session logs are held for a shorter period. Our support team can give you the specific timeline relevant to your account type.
Change your password immediately through the account settings page and contact support via live chat or support ticket. Our team can review recent login activity on your account and guide you through the steps shown there to secure it.